From choosing the right setup to field use, servicing and calibration, PMA supports your Royce Aqua throughout its working life.
Service is the foundation of what we do.
PMA’s service team is recognised across the UK for practical support, technical expertise and a responsive approach to the instrumentation we supply. Our engineers support operators on site and project teams remotely, bringing clear, patient guidance to every conversation.
With field engineers positioned across England, Scotland and Wales, help is never far away. Whether your Aqua 22 is used at a municipal treatment works or an industrial effluent plant, our team understands both the instrument and the process conditions around it.
How our team can help.
Practical support before purchase, during everyday use and whenever your instrument needs attention.
01 / APPLICATION
Choose and set up correctly
Tell us what you need to measure, your expected range and the type of tank or process. We can help confirm whether Aqua 22 is suitable and guide you through the right configuration and first measurements.
Application review · Setup guidance · Operator questions
02 / TECHNICAL SUPPORT
Clear help when it matters
Our team can help with instrument operation, unexpected readings, sensor checks and practical troubleshooting. Share the serial number, sensor details, readings and photographs so we can understand the issue quickly.
Remote support · Field advice · Troubleshooting
03 / SERVICE
Inspection, service and calibration
Contact PMA to discuss inspection, servicing and calibration for your meter and sensor. We will advise on the correct return process, required information and any appropriate spares or accessories.
Instrument care · Calibration support · Spares
Support throughout the instrument life.
Good service is about more than repairing a fault. It is about helping operators understand the instrument, use it confidently and keep measurements dependable.
- Before purchase: application review and product selection.
- During setup: operating guidance and first-measurement support.
- In the field: troubleshooting, sensor checks and practical advice.
- For ongoing care: inspection, servicing, calibration and replacement accessories.
Why PMA support is different.
Technical depth, hands-on experience and straightforward communication—all focused on helping your team work confidently.
Multidisciplinary technical expertise
Our engineers understand instrumentation and the process application around it. That broader view helps them diagnose problems, interpret unexpected readings and give practical advice.
A customer-centred approach
We take pride in patience, clarity and responsiveness. Whether we are assisting an operator or a project engineer, our aim is to make the next step clear and useful.
Nationwide field coverage
Field engineers across England, Scotland and Wales give PMA the reach to support customers throughout the UK, backed by colleagues who can also assist remotely.
Preventive, informed support
Where information is available, reviewing readings, trends and instrument condition can help identify drift, fouling or changing process conditions before they become larger problems.
Need help with your Royce Aqua?
Tell us about your application, instrument or support question and our team will get back to you.